I've been internet ordering for years
and this has been my best experience!
The order was acknowledged quickly by email and updated
with tracking information. Not only was my order delivered in record
time, you emailed saving me from ordering incorrectly and later helped me with the installation,
too. Thank you so much for the great service.
Check your email for an order response.
Orders are verified. Tracking information
will be sent at the time of shipment. So please check your
email after ordering for the first email and daily for further emails
with information about your order.
X-treme Parts are handled
differently and most ship from the X-treme OEM Parts
Warehouse. See information provided in our customer
FAQ of questions / answers for OEM Part Handling.
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. THESE ARE OEM (ORIGINAL EQUIPMENT MANUFACTURER) PARTS STOCKED IN A CENTRAL WAREHOUSE FOR DISTRIBUTION AND ARE SUBJECT TO AVAILABILITY. BACK ORDER NOTICES ARE ISSUED WHEN A PART IS TEMPORARILY OUT OF STOCK. ERRORS IN THIS LISTING WILL ONLY INVOLVE A CORRECTION BEING MADE TO THE LISTING AT THE TIME OF NOTIFICATION.
WHAT TO EXPECT AFTER YOU ORDER
You will receive an email from sales@scootersupport.com soon after you order that contains the details of your order. This allows you a short period of time to make sure you provided the correct address information and verify you ordered the correct items.
If there is any problem, e.g., you are a foreign customer and forgot to select and pay for one of the three flat rate boxes available to ship your order on the HOW TO ORDER page, then your order is incomplete or otherwise needs attention from you before it can complete processing. The subject line of this email will be ABOUT YOUR ORDER or INTERNATIONAL SHIPPING FEE IS UNPAID. On occasion we may email to clarify an order or orders with the subject line ORDER ADVISE.
Tracking information will be provided so you can follow the progress of the shipment to anticipate the day of arrival in an email with the subject line: ORDER SHIPPING or SCOOTER SHIPPING or OEM PART ORDER SHIPPING.
If you correctly provided your email address and you monitor your email for these responses from us then you should receive your package within 1-5 days in the USA. Time will vary for international orders that could arrive within a week to a month. WE ADVISE CUSTOMERS TO MAKE SURE THEY ARE USING A CORRECT EMAIL ADDRESS SINCE THIS IS THE BEST WAY TO COMMUNICATE 24/7 BACK AND FORTH. If you have a Paypal Account with an email address you must make sure that it is correct and current since your order information will be emailed to that email address.
Once you receive your order you should inspect it and compare it to the packing list. If you find any damage and you purchased insurance on the HOW TO ORDER PAGE to cover damage, then you should reply to the email we sent providing us details. If your order is incorrect as compared to the packing list then you should reply to the email about the issue with the order. If you ordered an OEM PART then see below how to contact X-treme about the problem using a SUPPORT TICKET so they can correct the problem. All other issues should be reported to us by replying to the email with the subject line ORDER SHIPPING or SCOOTER SHIPPING so we can work the issue to the satisfaction of all involved.
FOLLOW THESE INSTRUCTIONS FOR ANY ISSUES
If you need help with any issues the first thing we ask you to do is contact us via one of the following methods and we can save you time! We want to help you before extra paperwork and expenses make a possible easy resolution take weeks, or even months to resolve. DO NOT CONTACT PAYPAL! Paypal is only a payment processor and an extra layer of paperwork. You certainly have this option available anytime in the future, but we can help take the correct steps for fastest resolution.
DO read the emails you have received from us because there is instructions for the quickest way to proceed based on the type of order you placed.
This is the FIRST step you should take after realizing there is an issue. Next email reply in that email at the top to tell us what the issue is.
These two simple steps will save everyone time and money!
If you have a technical question there are two ways to proceed. If you ordered an X-treme OEM Part or Scooter you can get free technical support using the X-TREME SUPPORT TICKET SYSTEM where you and a specialist dialog on the website to provide you help and warranty parts support using a ticket number. OEM Parts primarily come from this same location, too, saving time if a part needs replacing. If necessary, email us in reply to the email with the subject line OEM PART ORDER SHIPPING.
If you ordered and received one of our pretested universal parts from our own warehouse then reply to the email we sent with the subject line ORDER SHIPPING.
Feel free to CALL or TEXT MESSAGE us using our Parts
and Scooter Information Hotline at...
TEXT 281-317-7307 or CALL 281-997-6907 FOR GENERAL QUESTIONS Not Answered in our COMMON QUESTIONS FAQ
Or our SALES ONLY Hotline
where we can take Credit Card orders verbally
Note: Verbal Orders are more prone
to mistakes so use our Shopping Cart System
TEXT OR EMAIL ANYTIME. CALL MON - FRI
(Phone Order - Or Help using the Shopping Cart System)
High Volume Calls are answered by our
machine and your phone number is logged.
We will call USA customers back when you say CALL ME BACK after the beep!
Best time to call: Mid-Afternoon
Otherwise
EMAIL US for fastest help or if you need a link to a part.
Thanks for shopping with us, we
appreciate your business.
SUMMARY:
When electric scooters first became popular our
Throttles, Controllers, Control Boxes, Battery Chargers, Batteries,
Brake Levers, Switches, Key Switches, On Off and Kill Switches,
Fuses and Fuseholders, Lighting and Signals, and Common Scooter
Electrical Components were available for customers in need who
otherwise could not get parts for their model scooters. Electrical
Scooter throttles, battery chargers, control boxes were very hard
to find, and still are for quality parts. The difference in our
electrical parts from others' electrical scooter parts is that we
reject the cheap parts sometimes available to us. Plus, we test the
parts we sell prior to shipping them to our customers,
adding a little bit to the price but insuring quality. Bottom line
- fast receipt of quality scooter parts!
NOTICE: PICTURES OF REPLACEMENT PARTS MAY VARY PRIOR TO UPDATES. PARTS ARE PROVIDED IN AS-IS CONDITION WITH NO REGARD TO SLIGHT COSMETIC IMPERFECTIONS DUE TO STORAGE OR HANDLING, AND PRODUCTION RUNS MAY SLIGHTLY ALTER THE APPEARANCE OF THE SAME PART FROM TIME TO TIME MAKING SLIGHT DIFFERENCES FOR MATCHING OF SEVERAL ITEMS IN AN ORDER (WHENEVER POSSIBLE WE MATCH AS CLOSELY AS POSSIBLE FOR ORDERS WHERE CUSTOMERS REQUEST THIS). ALL PARTS ARE INSPECTED AND TESTED AS POSSIBLE FOR QUALITY CONTROL PRIOR TO PACKAGING AND SHIPMENT OF CUSTOMER ORDERS. ALL SALES ARE FINAL WITH THE EXCEPTION OF NON-ELECTRICAL ITEM EXCHANGES FOLLOWING OUR TERMS OF SALE ORDER POLICIES FOR THE ORDERING OF INCORRECT PARTS. CUSTOMERS SHOULD ALWAYS TAKE ADVANTAGE OF OUR 24/7 EMAIL AND OTHER COMMUNCIATIONS FOR HELP PRIOR TO PLACING ORDERS, IF NEEDED. USA STANDARD SHIPPING IS INCLUDED IN THE PRICE OF PARTS ONCE ADDED TO THE SHOPPING CART THAT ALSO REPRESENTS THE HANDLING FEE FOR INTERNATIONAL ORDERS. INTERNATIONAL SHIPPING IS SEPARATE FOR EACH ORDER BASED ON INFORMATION PROVIDED ON OUR 'HOW TO PLACE AN ORDER' PAGE USING THE LINK IN THE ITEM DESCRIPTION. USA HANDLING IS ADDED TO EACH ORDER DURING CHECK-OUT TO ADJUST SHIPPING AND PROCESSING OF EACH USA ORDER. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE AND CUSTOMER WILL BE ADVISED IN THAT EVENT.
FOLLOW THESE INSTRUCTIONS FOR ANY ISSUES