X-TREME SCOOTER (ALLCO MANUFACTURING INC) WARRANTY

Departments Scooter Parts By All Types Sale: Most Popular Axles Batteries Battery Chargers Bearings Belts Brakes Chain Control Box Electrical Parts Lights Fuses Horns Switches Miscellaneous Parts Motors Rotors Seats Sprockets Throttles Tires and Tubes Wheels All Parts Index X-treme OEM Parts By Model X-10 Parts XM-50 Parts XA-110 Parts XA-112 Parts XA-114 Parts X-140 Parts X-150-160 Parts XA-150 Parts XM-150 Parts XM-155 Parts XB-200/210 Parts X-250 Parts X-300 Parts XB-300/305/310 Parts XMB-320 Parts X-360 Parts XB-420/XMB-420 Parts XG-470 Parts XG-499 Parts X-500 Parts XB-500 Parts XB-502 Parts XG-505 Parts XB-508 Parts XG-550 Parts X-560/XB-562 Parts XG-565/XG-575 Parts X-600 Parts XB-600 Parts XB-610 Parts XP-700 Parts XB-700 Parts XA-750 Parts XA-1000 Parts XM-3000 Parts XM-3150 Parts Parts will be limited for some out of production models Scooter Parts By Model Mosquito Parts Rad2Go Parts Razor Parts Vapor Parts X-treme Parts Scooter Parts General Index X-treme Model Scooter Parts Index Generic Brands Do It Yourself Parts Alternatives Maintenance Tips Performance Tips How To ..... Change Flats / Tires Reassemble a Wheel Rewind a Motor Troubleshoot a Problem Understand Electrical Systems X-treme Tech Support What's On Sale S C O O T E R S S C O O T E R P A R T S C L E A R A N C E Electric Scooters X-treme X-10 100 Watt Scooter X-treme X-140 140 Watt Scooter X-treme X-250 250 Watt Scooter X-treme XMB-320 300 Watt Scooter X-treme X-360 350 Watt Scooter X-treme XMB-420 400 Watt Scooter X-treme X-600 600 Watt Scooter Gas Scooters Xtreme XG-499 49cc Scooter Xtreme XG-550 Deluxe 50cc Xtreme XG-565-DS Jumping 50cc Xtreme XG-575-DS 2 Speed 50cc Electric Bikes/Mopeds X-TREME XB-200/210 X-TREME XB-300/305/310 X-TREME XB-502 500 WATT MOPED X-TREME XB-610 600 WATT MOPED X-TREME XB-700 700 WATT MOPED Mobility Scooters X-treme XMB-320 Mobility Scooter X-treme XMB-420 Mobility Scooter Sea Scooters X-treme X-160 2 Speed Sea Scooter HOME PAGE Home Parts and Scooter Stock Availability Check for Model and Color Availabiity Scooter Support Scooter News How To Order Common Questions Terms of Sale & Warranty Email Us Business Hours/Info Customer Feedback I've been internet ordering for years and this has been my best experience! The order was acknowledged quickly by email and updated with tracking information. Not only was my order delivered in record time, you emailed saving me from ordering incorrectly and later helped me with the installation, too. I received parts that were all pretested and ready to install. Thank you so much for the great service.

DISCOUNT SCOOTERS AND PARTS! SALES SINCE 1988. SEE PHONE NUMBERS AT THE BOTTOM OF THE PAGE See Satisfaction Guarantee Below X-TREME SCOOTER (ALLCO MANUFACTURING INC) WARRANTY Introduction. Allco Manufacturing, inc. provides the exclusive factory warranty as described on their Warranty Page for the latest revision to all purchasers of X-treme Scooters whether purchased online from a dealership. All claims involve using the SUPPORT TICKET SYSTEM provided for customer issues as explained to a technician and responded to accordingly in email dialog or post fashion. Dealerships are not involved in this process other than to help clarify and correct mistakes. If you do not use the Support Ticket and dialog with the technician you will stall the process of warranty coverage. When pictures are required, send them as an attachment (3 - 4 pictures maximum) as directed. Be sure to provide a phone number where you can be reached soon after creating a support ticket. And if the issue involves transit damage be sure to create a ticket the same day you receive the shipment! Warranty (last updated 03/21/2016) X-Treme offers a 30-day limited manufacturers warranty on all scooters and accessories on all models that are purchased from an authorized dealer and up to 90-180 days on certain listed models. Original purchase receipt required. X-Treme will NOT offer any warranty on any products purchased from second hand sellers, non authorized Dealers, products purchased used, or products that are purchased via outlet centers. X-Treme will offer free lifetime technical support access on these products & if parts are needed, those parts may be purchased from X-Treme. Selected 90 day warranty models include: Metro Express - XG-575-DS - XB-504 - Cabo Cruiser - City Express - Alpine Trails - Sierra Trails - Clearwater - South Beach Selected 6 Month (180 days) Warranty models include: Trail Maker - Trail Climber - X-Cursion - Newport - Malibu Selected 12 Month (ONE YEAR) Warranty models include: Summit 36 V - Summit 48 V Selected Limited Lifetime Warranty On Frame: Trail Maker - Trail Climber - X-Cursion - Newport - Malibu - Summit 36 V - Summit 48 V The warranty starts the day the unit is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. We will pay for standard shipping service costs on the first & second warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs. Battery Warranty We offer a full 6-month even trade warranty on defective batteries. Selected 1 Year Battery Warranty models include: Trail Maker - Trail Climber - X-Cursion - City Express - Newport - Malibu - Summit 36 V - Summit 48 V If any battery should become faulty within the specified warranty period we will replace the battery free of charge. X-Treme requires that defective batteries be returned to us for exchange. X-Treme does not pay the shipping fee's to return the batteries to us however we will pay to ship the replacement batteries back to you. If you have questions about our warranty, please contact our support department by opening a ticket only at http://support.x-tremescooters.com. A friendly representative will get back to you quickly. Our support department hours are Monday through Thursday 8 AM to 5 PM PST. Limited Warranty Details What is covered & what is not covered: 1. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery. In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at X-Treme's discretion and after careful consideration, we may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts. 2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping. 3. During your applicable warranty period: X-Treme will replace any defective part free of charge and free of shipping charge to the end user of the bicycle. We may require certain parts to be returned to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the end user / customer. Call tags will never be issued. Gasoline Engine Warranty We offer a 30 day warranty on all gas engines for all models. We offer a 90 day warranty on select models: XG-575-DS (Signature Series) "Manufactures defects will only be covered" 1. Engines are covered. Each engine is started, tuned up and tested before we ship the gas scooter to you. Failure to premix oil with the gas voids the engine warranty. 2. Pull starters are not covered. Spare scooter pull starters can be purchased online via our website. 3. Tires, tubes & flat tires are not covered unless damaged during shipping. (Damage must be reported to us immediately. Defective engines must be returned to X-Treme Scooters at the customers expense & will be replaced if X-Treme Scooters determines the engine is defective due to a factory defect. X-Treme Scooters will pay the shipping cost to send the replacement engine to the customer. Signature Required Option: We make a Signature Required and/or Insurance Services available to all our customers at the time of purchase for a minimal fee on our HOW TO ORDER page for Optional Services section. If this service is not purchased we will not be responsible for packages that have been left at the recipient's door and consequently lost and/or Stolen. Order Cancellation Policy: Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed & shipped immediately therefore we have a NO cancellation policy after an order has been placed. Parts Returns: Electronic Parts are non-returnable. Please make you're selections wisely when purchasing parts. Contact the X-treme Scooter parts department for more information. The parts department can be reached at parts@x-tremescooters.com or by phone 1-253-777-0690. All other parts returns must be returned within 15 days of purchase. Returns are subject to a 15% restocking fee. Customers are responsible for returning merchandise at their own expense. For damaged or defective items please refer to our warranty policy. Lifetime Technical Support: Lifetime technical support is provided to each customer that purchases an X-Treme Scooters & Bicycles. To access our technical support department click on this link http://support.x-tremescooters.com/. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list so to ensure a quick reply, do not to post again until a tech replies to you. Disclaimer: X-Treme Scooters and it's Distributors are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. X-Treme encourages, begs, and asks that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Some states may have laws restricting the use of these items on public streets, generally all states allow them on private property such as campgrounds, parks etc....but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Please always bike safely. Know your laws before you go biking. We will not take back a bicycle if you find your laws do not permit your child to ride it. Check first. See the most current Return Policy here X-TREME SCOOTER (ALLCO MANUFACTURING INC) SATISFACTION GUARANTEE 15 DAY RETURN POLICY (Satisfaction Guarantee) (Added 12-10-2008) Updated 10-26-2011) (Updated & Improved 3-26-2012) If during the first 15 days you choose to return merchandise purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below. Return Terms and Conditions (3-26-2012) (Updated 7-11-2013) Refunds will be for 100% of the entire purchase price including the original shipping costs. Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only. At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns. Customer is responsible for returning merchandise at their own expense. Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. Customer must initiate return shipment of the merchandise within 15 days of the purchase date. Preparing your product for Authorized R.M.A. return shipment: 1.Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc. 2.Include a copy of your invoice. 3.Include a copy of the RMA notice you have received from us via our support department help desk. 4.Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping. Freight collect and COD packages will not be accepted. Contact Tech Support at this link http://support.x-tremescooters.com/ to obtain an RMA number. *Customer is responsible for returning merchandise at their own expense. Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund you.

FOLLOW THESE INSTRUCTIONS FOR ANY ISSUES

If you need help with any issues the first thing we ask you to do is
contact us via one of the following methods and we can save you time!
We want to help you before extra paperwork and expenses make a possible
easy resolution take weeks, or even months to resolve.
DO NOT CONTACT PAYPAL! Paypal is only a payment processor and an extra layer of paperwork.
You certainly have this option available anytime in the future,
but we can help take the correct steps for fastest resolution.

DO read the emails you have received from us because there is instructions
for the quickest way to proceed based on the type of order you placed.
This is the FIRST step you should take after realizing there is an issue.
Next email reply in that email at the top to tell us what the issue is.
These two simple steps will save everyone time and money!

If you have a technical question there are two ways to proceed.
If you ordered an X-treme OEM Part or Scooter you can get free technical support using the
X-TREME SUPPORT TICKET SYSTEM where you and a specialist dialog
on the website to provide you help and warranty parts support using a ticket number.
OEM Parts primarily come from this same location, too, saving time if a part needs replacing.
If necessary, email us in reply to the email with the subject line OEM PART ORDER SHIPPING.
If you ordered and received one of our pretested universal parts from our own warehouse
then reply to the email we sent with the subject line ORDER SHIPPING.

CURRENT NEWS

See our latest news here.

SUMMARY:

When electric scooters first became popular our Throttles, Controllers, Control Boxes, Battery Chargers, Batteries, Brake Levers, Switches, Key Switches, On Off and Kill Switches, Fuses and Fuseholders, Lighting and Signals, and Common Scooter Electrical Components were available for customers in need who otherwise could not get parts for their model scooters. Electrical Scooter throttles, battery chargers, control boxes were very hard to find, and still are for quality parts. The difference in our electrical parts from others' electrical scooter parts is that we reject the cheap parts sometimes available to us. Plus, we test the parts we sell prior to shipping them to our customers, adding a little bit to the price but insuring quality. Bottom line - fast receipt of quality scooter parts!



NOTICE: PICTURES OF REPLACEMENT PARTS MAY VARY PRIOR TO UPDATES. PARTS ARE PROVIDED IN AS-IS CONDITION WITH NO REGARD TO SLIGHT COSMETIC IMPERFECTIONS DUE TO STORAGE OR HANDLING, AND PRODUCTION RUNS MAY SLIGHTLY ALTER THE APPEARANCE OF THE SAME PART FROM TIME TO TIME MAKING SLIGHT DIFFERENCES FOR MATCHING OF SEVERAL ITEMS IN AN ORDER (WHENEVER POSSIBLE WE MATCH AS CLOSELY AS POSSIBLE FOR ORDERS WHERE CUSTOMERS REQUEST THIS). ALL PARTS ARE INSPECTED AND TESTED AS POSSIBLE FOR QUALITY CONTROL PRIOR TO PACKAGING AND SHIPMENT OF CUSTOMER ORDERS. ALL SALES ARE FINAL WITH THE EXCEPTION OF NON-ELECTRICAL ITEM EXCHANGES FOLLOWING OUR TERMS OF SALE ORDER POLICIES FOR THE ORDERING OF INCORRECT PARTS. CUSTOMERS SHOULD ALWAYS TAKE ADVANTAGE OF OUR 24/7 EMAIL AND OTHER COMMUNCIATIONS FOR HELP PRIOR TO PLACING ORDERS, IF NEEDED. USA STANDARD SHIPPING IS INCLUDED IN THE PRICE OF PARTS ONCE ADDED TO THE SHOPPING CART THAT ALSO REPRESENTS THE HANDLING FEE FOR INTERNATIONAL ORDERS. INTERNATIONAL SHIPPING IS SEPARATE FOR EACH ORDER BASED ON INFORMATION PROVIDED ON OUR 'HOW TO PLACE AN ORDER' PAGE USING THE LINK IN THE ITEM DESCRIPTION. USA HANDLING IS ADDED TO EACH ORDER DURING CHECK-OUT TO ADJUST SHIPPING AND PROCESSING OF EACH USA ORDER. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE AND CUSTOMER WILL BE ADVISED IN THAT EVENT.

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