Customer Feedback
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DISCOUNT SCOOTERS AND PARTS! SALES SINCE 1988. SEE PHONE NUMBERS AT THE BOTTOM OF THE PAGE
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FOLLOW THESE INSTRUCTIONS FOR ANY ISSUES
If you need help with any issues the first thing we ask you to do is
contact us via one of the following methods and we can save you time!
We want to help you before extra paperwork and expenses make a possible
easy resolution take weeks, or even months to resolve.
DO NOT CONTACT PAYPAL! Paypal is only a payment processor and an extra layer of paperwork.
You certainly have this option available anytime in the future,
but we can help take the correct steps for fastest resolution.
DO read the emails you have received from us because there is instructions
for the quickest way to proceed based on the type of order you placed.
This is the FIRST step you should take after realizing there is an issue.
Next email reply in that email at the top to tell us what the issue is.
These two simple steps will save everyone time and money!
If you have a technical question there are two ways to proceed.
If you ordered an X-treme OEM Part or Scooter you can get free technical support using the
X-TREME SUPPORT TICKET SYSTEM where you and a specialist dialog
on the website to provide you help and warranty parts support using a ticket number.
OEM Parts primarily come from this same location, too, saving time if a part needs replacing.
If necessary, email us in reply to the email with the subject line OEM PART ORDER SHIPPING.
If you ordered and received one of our pretested universal parts from our own warehouse
then reply to the email we sent with the subject line ORDER SHIPPING.
CURRENT NEWS
See our latest news here.
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Feel free to CALL or TEXT MESSAGE us using our Parts and Scooter Information Hotline at... TEXT 281-317-7307 or CALL 281-997-6907 FOR GENERAL QUESTIONS Or our SALES ONLY Hotline
where we can take Credit Card orders verbally 1-800-842-1225 ORDER ONLY HELP Monday through Friday Thanks for shopping with us, we appreciate your business. |
SUMMARY:
When electric scooters first became popular our
Throttles, Controllers, Control Boxes, Battery Chargers, Batteries,
Brake Levers, Switches, Key Switches, On Off and Kill Switches,
Fuses and Fuseholders, Lighting and Signals, and Common Scooter
Electrical Components were available for customers in need who
otherwise could not get parts for their model scooters. Electrical
Scooter throttles, battery chargers, control boxes were very hard
to find, and still are for quality parts. The difference in our
electrical parts from others' electrical scooter parts is that we
reject the cheap parts sometimes available to us. Plus, we test the
parts we sell prior to shipping them to our customers,
adding a little bit to the price but insuring quality. Bottom line
- fast receipt of quality scooter parts!
NOTICE: PICTURES OF REPLACEMENT PARTS MAY VARY PRIOR TO UPDATES. PARTS ARE PROVIDED IN AS-IS CONDITION WITH NO REGARD TO SLIGHT COSMETIC IMPERFECTIONS DUE TO STORAGE OR HANDLING, AND PRODUCTION RUNS MAY SLIGHTLY ALTER THE APPEARANCE OF THE SAME PART FROM TIME TO TIME MAKING SLIGHT DIFFERENCES FOR MATCHING OF SEVERAL ITEMS IN AN ORDER (WHENEVER POSSIBLE WE MATCH AS CLOSELY AS POSSIBLE FOR ORDERS WHERE CUSTOMERS REQUEST THIS). ALL PARTS ARE INSPECTED AND TESTED AS POSSIBLE FOR QUALITY CONTROL PRIOR TO PACKAGING AND SHIPMENT OF CUSTOMER ORDERS. ALL SALES ARE FINAL WITH THE EXCEPTION OF NON-ELECTRICAL ITEM EXCHANGES FOLLOWING OUR TERMS OF SALE ORDER POLICIES FOR THE ORDERING OF INCORRECT PARTS. CUSTOMERS SHOULD ALWAYS TAKE ADVANTAGE OF OUR 24/7 EMAIL AND OTHER COMMUNCIATIONS FOR HELP PRIOR TO PLACING ORDERS, IF NEEDED. USA STANDARD SHIPPING IS INCLUDED IN THE PRICE OF PARTS ONCE ADDED TO THE SHOPPING CART THAT ALSO REPRESENTS THE HANDLING FEE FOR INTERNATIONAL ORDERS. INTERNATIONAL SHIPPING IS SEPARATE FOR EACH ORDER BASED ON INFORMATION PROVIDED ON OUR 'HOW TO PLACE AN ORDER' PAGE USING THE LINK IN THE ITEM DESCRIPTION. USA HANDLING IS ADDED TO EACH ORDER DURING CHECK-OUT TO ADJUST SHIPPING AND PROCESSING OF EACH USA ORDER. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE AND CUSTOMER WILL BE ADVISED IN THAT EVENT.
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