ORDERING: FREQUENTLY ASKED QUESTIONS

Scootersupport and Escooterparts specializes in tested and inspected parts for all scooters, and quality evaluated X-treme Scooter models
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 I've been internet ordering for
years and this has been my
best experience! The order
was acknowledged quickly by
email and updated with
tracking information. Not only
was my order delivered in
record time, you emailed
saving me from ordering
incorrectly and later helped
me with the installation, too.
Thank you so much
for the great service.
 Check your email for an order
response. Orders are verified.
Tracking information will be
sent at the time of shipment.
So please check your email
after ordering for the first
email and daily for further
emails with information
about your order.
Thank you!
   
DISCOUNT SCOOTERS AND PARTS! SALES SINCE 1988. SEE PHONE NUMBERS AT THE BOTTOM OF THE PAGE

ORDERING: FREQUENTLY ASKED QUESTIONS

NOTE: IT IS IMPORTANT THAT YOU CHECK YOUR EMAIL INBOX,
AND JUST IN CASE, YOUR JUNK FILE FOLDER FOR ORDER INFORMATION!
We email if there are questions, international shipping was unpaid, and with your important order details.

CAN I RECEIVE FASTER SHIPPING?
CAN I HAVE MY ORDER SHIPPED TO ANOTHER ADDRESS?
CAN I MAKE A DONATION TO HELP YOU EXPAND AND CONTINUE SUPPORT OF ELECTRIC AND GAS SCOOTERS?
CAN I PAY THROUGH PAYPAL OTHER THAN USING A CREDIT CARD?
CAN I PLACE AN ORDER IF I AM NOT IN THE CONTIGUOUS USA?
CAN I SEND A MONEY ORDER IN THE MAIL?
CAN I STOP BY AND PICK UP PARTS OR A SCOOTER?
DO YOU SERVICE SCOOTERS AT YOUR FACILITY?
DO YOU TAKE ORDERS OVER THE PHONE?
HOW CAN I BE SURE I AM ORDERING THE RIGHT PARTS?
HOW DO I ORDER INTERNATIONAL PARTS AND SCOOTERS?
I'M NOT SURE MY ORDER WAS PLACED THROUGH PAYPAL?
IS IT POSSIBLE YOU CAN ORDER SOMETHING YOU DO NOT LIST ON YOUR WEBSITE?
WHAT INFORMATION DO I NEED TO KNOW ABOUT ORDERING A SCOOTER?
WHAT IS THE BEST INFORMATION YOU CAN RELATE TO A BUYER?
WHAT OTHER INFORMATION SHOULD I BE AWARE OF?
WHAT IS AN OEM PART?
WHEN I ADD AN ITEM TO THE SHOPPING CART THE PRICE IS DIFFERENT THAN LISTED?
WHY AM I HAVING PROBLEMS WITH PAYPAL?
WHY AREN'T ELECTRONIC PARTS RETURNABLE?
WHY CAN'T I REACH YOU BY PHONE AT TIMES?
WHY DO YOU HAVE SO MANY PARTS WHEN OTHERS HAVE SO LITTLE OR NOTHING?
WHY DOESN'T THE ADD TO CART BUTTON WORK?
WHY HAVEN'T I RECEIVED MY ORDER?
WHY IS YOUR WEBSITE HARD TO NAVIGATE?

KEYWORDS

ADD TO CART BUTTON?
ECOMMERCE INFORMATION?
ELECTRONIC PARTS RETURNABLE?
FASTER SHIPPING?
INTERNATIONAL ORDERS?
OEM PARTS?
ORDER INFORMATION?
ORDER PLACED?
ORDER RECEIPT?
ORDER SOMETHING NOT LISTED?
ORDERING THE RIGHT PARTS?
OUTSIDE THE USA ORDERS?
PARTS SELECTION?
PAY BY MAIL?
PAY OTHER THAN USING A CREDIT CARD?
PAYPAL PROBLEMS?
PHONE CALLS?
PHONE ORDERS?
PICK UP PARTS?
PRICE IS DIFFERENT IN SHOPPING CART?
SCOOTER ORDER?
SHIP TO ANOTHER ADDRESS?
SERVICE SCOOTERS?
SITE HARD TO NAVIGATE?

 FOLLOW THESE INSTRUCTIONS FOR ANY ISSUES

If you need help with any issues the first thing we ask you to do is
contact us via one of the following methods and we can save you time!
We want to help you before extra paperwork and expenses make a possible
easy resolution take weeks, or even months to resolve.
DO NOT CONTACT PAYPAL! Paypal is only a payment processor and an extra layer of paperwork.
You certainly have this option available anytime in the future,
but we can help take the correct steps for fastest resolution.

DO read the emails you have received from us because there is instructions
for the quickest way to proceed based on the type of order you placed.
This is the FIRST step you should take after realizing there is an issue.
Next email reply in that email at the top to tell us what the issue is.
These two simple steps will save everyone time and money!

If you have a technical question there are two ways to proceed.
If you ordered an X-treme OEM Part or Scooter you can get free technical support using the
X-TREME SUPPORT TICKET SYSTEM where you and a specialist dialog
on the website to provide you help and warranty parts support using a ticket number.
OEM Parts primarily come from this same location, too, saving time if a part needs replacing.
If necessary, email us in reply to the email with the subject line OEM PART ORDER SHIPPING.
If you ordered and received one of our pretested universal parts from our own warehouse
then reply to the email we sent with the subject line ORDER SHIPPING.



WHY HAVEN'T I RECEIVED MY ORDER?

First, check your Email inbox for messages from ScooterSupport.com or Ecoleco.com that may contain questions about your order that need to be clarified before we can ship. Check your JUNK MAIL FOLDER just in case your email client is screening your email and sending it to this junk mail folder. If you have Earthlink or others that prevent email from being received without approval then provide approval for our email addresses to prevent them from being blocked. We do not respond to blocked email notices. Once you have read our email you can respond to information that is preventing your order from being processed. We generally will allow 24-48 hours to allow a response to questions before your order will ship as placed, if possible. Questions may arise due to conflicts within the order for parts selected or parts that do not match properly, color choice availability, address information that needs clarification or change, etc. We use email primarily because we can assist customers 24/7 and there are few errors compared to verbal communication.

If you are an International Customer then see more about how to place an order and pay your shipping fee at HOW TO ORDER. You must pay the International Shipping Fee or your order will await payment or a cancellation request by reply email after you have been notified. We only will send one email with the subject line: INTERNATIONAL SHIPPING FEE IS UNPAID. The Shopping Cart will show the part includes USA Shipping, which is used for International Processing and Handling for foreign orders. USA customers will still need to pay processing and handling during check out as they enter their zip code, but International Customers must select the size USPS Flat Rate Box for use in shipping parts that will fit in those three size boxes. The How To Order page allows those boxes to be added to the Shopping Cart and payment paid with the items ordered. The parts must be capable of fitting in the box selected, so if there are questions then we can assist by email before the order is made. Or you can place the order and we will email back with details about the size box you can utilize and a separate order can be placed to pay the shipping fee. We do NOT make any profit on the shipping fee you pay. These are the actual USPS charges for flat rate boxes and can be verified at USPS.COM.

Usually we will have our own warehoused parts in stock. We try our best to maintain stock levels for parts based on demand, but sometimes there is a run or quantity order(s) for that item or items and it creates a brief backorder situation while we catch up with demand. Usually the delay is at worst little more than a week. 90+% of all orders will reach our customers within a few days after they place their orders! If a part cannot be delivered because of an incorrectly provided address then the item will be returned to us and it can be reshipped to the customer corrected address, or the order can be cancelled. A new shipping fee will be charged for reshipment. If a part is returned to inventory then a restocking fee is charged in addition to the expended shipping already paid to the carrier, and the balance is refunded through Paypal. If a chargeback is initiated then a further administrative fee will be deducted after the investigation concludes. Paypal only requires the shipment be sent to the verified customer address and this address can be updated by the customer by logging into the customer's paypal account.

If we list an item as DELAYED TO STOCK on our AVAILABILITY PAGE and it is expected soon then we may allow you to order the item (the Shopping Cart link is active), but we cannot guarantee the date we have been told it will arrive as posted. We prefer that you wait for the item to be shown as in stock and available so it is NOT listed out of stock. Orders are shipped as soon as inventory has been received, but full refunds are available from us for 45 days through Paypal. After 45 days Paypal will charge a nonrefundable fee and any refund request will be slightly less as refunded through Paypal to a valid email address. After 90 days if the part is still unavailable or becomes no longer obtainable then a customer In House store credit, less the previously deducted Paypal Fee, can be used by the customer to help purchase any other available product(s) listed for sale. No refunds are issued after 90 days. Sometimes a part may still eventually return to stock and in that case automatically be shipped to fill the back order.

OEM Parts are not warehoused in our local facility. Most are shipped in a timely fashion, but we have no control over these orders since we do not ship them. We monitor and assist to help in the proper fulfillment of each OEM Part order, providing emails to customers with status updates and information during the processing. See more about OEM PARTS.





HOW CAN I BE SURE I AM ORDERING THE RIGHT PARTS?

Compare your parts needs and numbers with information we provide with the part listing, if possible. Email us for more information if you are still in doubt. Use information we provide on the parts page to help you verify the size. For example, we offer information to help you check the size of your drive belt - SEE INSTRUCTIONS ON HOW TO MEASURE YOUR BELT and BELT CHART along with other references to scooters and the common belts used. Many of the parts we stock on our website are common parts to many electric and gass scooters.

If you are trying to upgrade or replace parts on your scooter that is not a Razor, X-treme, Vapor or Rad2Go model, then you can find some information at Scooter Upgrades - A Parts Alternative. You may find some suggestions or information that will enlighten you as to the possibilities of using our parts. And always check the left column index for links to Scooters and Scooter Models as well as parts sections of our website.

We are more than willing to help you find the correct part before you order. We would prefer you not order if you are unsure or unable to determine the correctness of a part, or you are not willing to accept the risk of ordering without knowing that you will be able to use a part for your need. Many parts are not returnable (see our Order Policies - Terms of Sale and How To Place An Order for more details). The reasons are many, but primarily we must avoid the extra time involved, cost for that time and shipping fees, and the use of parts for troubleshooting purposes by those who would return parts which did not remedy a problem. We want to avoid that which would add to the cost of new parts in our inventory (raising our prices), and eliminate the return of parts for restocking to be resold as new when that fact may be in doubt or determinable. We find that working with customers before they purchase achieves excellent results instead. We do test and inspect our own warehoused parts prior to shipment. Our parts are the highest quality we can find, unlike untested parts sold cheaper by some competitors.





CAN I RECEIVE FASTER SHIPPING?

It is possible your order can be sent faster in some situations but you will need to Email first stating your needs so we can determine the cost and feasibility. Most shipments reach USA customers in one to 3 days which may be the fastest method. We cannot upgrade to faster shipping once you have placed your order. We will return email you with options available in Shopping Cart Buttons (ADD TO CART) that reflect the item(s) with the shipping speed (2nd Day is available) you requested. Note that we receive feedback from our customers that they are receiving their orders very quickly, in most cases to all parts of the contiguous 48 states in the USA in 1-3 days (depending on the weight), averaging 2-3 days transit time. Over 75% of our packages are shipped by USPS. The remainder by UPS. If your item weighs 1-5 pounds then you will receive your delivery in 2 or 3 days by Priority Mail, which is most of our volume of orders! We are acknowledged as the fastest shipper of all Scooter Parts Suppliers!





CAN I HAVE MY ORDER SHIPPED TO ANOTHER ADDRESS?

We normally must ship to the paypal (the credit card processor) confirmed shipping address in your order. This is generally the billing address of your credit card or address you provided for your paypal account (if you have already set one up and elected to use it) and we are required to ship to that address only to prevent fradulent credit card use. For us to ship to another address using the Shopping Cart System you must change the information on your paypal account or you can easily add another ship to address confirmed by the credit card. To otherwise ship to another address would be a violation of our Paypal's Seller Protection policy and expose us to liability.

We also have the ability to process your credit card using another processor. To do so you must call with your credit card number, expiration, CID security number, and zip code of the billing address. You can email the order details to avoid mistakes that are common with verbal orders by phone, including the item(s) information from the Shopping Cart you use to assemble your order (do not check out, just use the cart to see your total and items). Provide your Name, Address, telephone number, and contact email address if different from what you are using to email us. If it is after hours or you otherwise have difficulty phoning us then let us know you wish a call back or provide the credit card information split over several emails. We will email back an order confirmation and process your order in a timely fashion, emailing again with the tracking information.

Sending a Money Order allows us to ship anywhere you want in the contiguous USA. Instructions must be followed exactly as provided on the How To Order page.





CAN I PLACE AN ORDER IF I AM NOT IN THE CONTIGUOUS USA?

Yes, we ship to all destinations world-wide with few exceptions. But please be aware that our online catalog does not reflect the items with shipping to destinations other than in the USA states (parts ship to all 50 states, scooters include shipping to the 48 lower states only), and therefore you will need to pay additional shipping as explained at How To Place An Order. The Foreign processing and handling is included in the price of the part in the shopping cart. Scooters are not shipped outside the USA except as specifically noted for some models to Canada only at additional shipping cost.





WHY DOESN'T THE ADD TO CART BUTTON WORK?

If an item is not currently available the ADD TO CART button may be temporarily deactivated until we can begin shipping again. There should be a notation as to when to expect the item to be available for purchase on the AVAILABILITY PAGE. If a part is not listed as unavailable and the shopping cart button does not work, or does not work properly in any way, please Email us to correct the problem.





WHEN I ADD AN ITEM TO THE SHOPPING CART THE PRICE IS DIFFERENT THAN LISTED?

Note that the Shopping Cart item description now indicates that the carrier's Shipping Fee has been included in the price of the item you added, for the most part. We must collect shipping and this allows you to immediately see a close approximate cost of the item and order except for tax (which is only added for residents of some states like Washington for Scooters and OEM Parts) and processing / handling. Please disregard any Paypal message in the Shopping Cart that says Shipping, Handling, and Tax will be added at checkout. The approximate Shipping is already now included in the price of each item in the Shopping Cart. The final fee added, called a Processing and Handling Fee, is an adjustment to the necessary shipping and other fees and is generally a small amount that you will see once you enter your ZIP CODE prior to Check Out.

INTERNATIONAL CUSTOMERS must pay the shipping fee by selecting it separately using Shopping Cart Buttons on the How To Order page. The amount shown in the Shopping Cart for each item's price reflects the Handling and Processing Fee for foreign customer orders. It is no longer a shipping fee. This is explained in detail on the How To Order page.





DO YOU TAKE ORDERS OVER THE PHONE?

Yes, we can take orders over the phone, but we still require an email with the order information other than the credit card details. Our means of providing you order information details and be able to contact you is primarily by email. The best time to call is mid-afternoon central time. See How To Place An Order for instructions.





WHY AM I HAVING PROBLEMS WITH PAYPAL?

It seems that a small number of people have trouble processing through Paypal. It usually indicates a problem with a credit card, card address information, or some verification process with billing. You should call the issuing credit card company or bank to overcome a problem usually. However, you can call Paypal's Customer Service Center at 1 888 221-1161 or online at http://www.paypal.com.





I'M NOT SURE MY ORDER WAS PLACED THROUGH PAYPAL?

Did we receive your order? We have had some customers ask this and indeed no order was actually placed. You should receive a confirmation and transaction number as soon as the order placement concludes by email and as a final page notification. You can also go to your Paypal account you created at the end of the order processing (which you can do, or not do) or already have established in the past to see if you have a new transaction with us (ECOLECO ESCO). You also will have a transaction number for each order that is Paypal's assigned payment number, not an Order Number. If you actually didn't think an order was placed and you tried again then we may have two orders, in which case we will email you to verify that you wanted two orders. If not, then we will cancel and refund one of the order amounts and process the one order you wanted. If you still have doubts about your order placement then call Paypal's Customer Service Center at 1 888 221-1161 after you have emailed us first, then we will check our records. But, we do acknowledge orders by email with the response, ORDER RECEIVED. Orders are confirmed by us with an email showing the order is shipping and with a subject line - ORDER SHIPPING or SCOOTER ORDER SHIPPING. You will see the order details and tracking number very quickly with all our own warehoused parts. If the order is for an X-treme or Razor OEM part (Original Equipment Manufactured part) then we will acknowledge the receipt of the OEM part order with the subject line - OEM PART ORDER RECEIVED with a Pending order number. BE SURE TO CHECK YOUR JUNK MAIL FOLDER IN CASE THE EMAIL HAS BEEN FILED THERE BY ACCIDENT. It is best to make sure you are able to receive email from either coleco@ecoleco.com or sales@scootersupport.com. If you have an email service that requires verification to pass through their Spam Filter, then add our email addresses. We do not go through this verification process for you due to time restraints.





CAN I PAY THROUGH PAYPAL OTHER THAN USING A CREDIT CARD?

Yes. Paypal allows you to establish an account whereby you can pay using an Echeck (money transferred from your bank account to cover a money transfer) or directly from your account by money transferred from your bank account. It does take longer for bank transfers (3-4 days) than by using a credit card which is virtually immediate. If you already have a Paypal account, with funds in your account, then the payment is immediate. YOU MAY ALSO USE Visa or Mastercard DEBIT CARDS for payment!





CAN I SEND A MONEY ORDER IN THE MAIL?

Yes. Go to our HOW TO ORDER page and the Money Order section of the page to get the details. Essentially you need to send a copy of what you want to order by printing our Shopping Cart page that has all your items with included shipping. Write your name and address on the sheet. Attach a money order type check from a bank, post office, or convience store that is properly made payable to FOWLER on the pay line (we cannot accept money orders made payable to anything other than FOWLER or they will be returned). Also, if you are outside the contiguous 48 USA states then you need to Email us. See more details on the How To Order page. In the rare event that some item you have ordered becomes unavailable then a refund will be issued through Paypal's Send Money option to your provided email address. You can have Paypal send you a check for that amount after they contact you with the refund information.





WHY CAN'T I REACH YOU BY PHONE AT TIMES?

Our warehouse phone is not manned at all times during business hours and the best time to call is mid-afternoon central time and later. We list other phone numbers to try on the bottom of each page. You can even text message us. Email is still the best way to communicate with us and you can usually get a quick response 24/7.





DO YOU SERVICE SCOOTERS AT YOUR FACILITY?

No, we have not found an economical way to provide scooter service to those in other parts of the country. The shipping expense is a barrier.





CAN I STOP BY AND PICK UP PARTS OR A SCOOTER?

No. All our order processing is done on our Web Site. We have no employees consistently at our warehouse to attend to walk-in customers or the ability to process sales for walk-in customers. The warehouse is only attended when packaging orders received via our Shopping Cart system or via mail order. Electric scooters are shipped directly from our distribution center with free shipping to all 48 lower states.





WHY DO YOU HAVE SO MANY PARTS WHEN OTHERS HAVE SO LITTLE OR NOTHING?

We preorder to anticipate our needs. Even so, it is difficult at times to obtain everything our customers need. Occasionally there are some delays. We utilize our AVAILABILITY PAGE to help customers see what has been delayed to inventory before they decide to place an order. If an item is not currently available we show the status and expected arrival date, if known. Updates are posted as available.





WHAT OTHER ECOMMERCE INFORMATION SHOULD I BE AWARE OF?

Every ecommerce site and retailer has it's own sales policies. Even Target and other retailers change their sales policies on occasion and you should always be aware of sales policies before you purchase anything from anyone. For example, Target no longer accepts returns locally without a receipt and personal identification that you are the purchaser. Web sites have different sales policies, also. Read our Terms of Sale and Order Policies. This information also covers any available warranty on our parts and scooters as well as information on exchanging parts and restocking fees.





WHAT IS THE BEST ORDER INFORMATION YOU CAN RELATE TO A BUYER?

Make sure you are ordering the correct item. If you are unsure of your needs, contact us for help by email. We can assist you and prevent you from ordering a scooter or a part you do not need. We know there are many brands of electric scooters sold that have no support or parts available for them. It is a poor brand of scooter that has no parts support and no manufacturer warranty. Ours do. However, many of our parts will work to replace belts, tires, innertubes, motors, throttles, brake levers, etc., and we can help you find a suitable replacement part. If you follow our advice and directions you should be able to take measurements to confirm that we have a part that is a match for your needs. Ultimately the decision will be up to you to purchase a part, however, and we will provide as much information to assist you in that decision as possible. Never order a part on the assumption that it might work for your scooter! And, if we think you may be in error according to what you order we will email you to ask some questions about your order to be sure you are ordering the correct part. If you do not respond then we must ship your order within 48 hours of receipt according to what you have ordered. Remember, we are trying to prevent extra work and problems for both you and us, and many parts are not returnable, especially electrical parts.





IS IT POSSIBLE YOU CAN ORDER SOMETHING YOU DO NOT LIST ON YOUR WEBSITE?

Yes. We have a wide range of suppliers that often can supply parts for a particular need. We stock common parts that our customers have requested repeatedly. But, there are many uncommon parts available that are more rarely requested. We don't stock these items because the cost is higher and the request for them is very seldom. They possibly may be special ordered. Some of these parts may not be available, yet, but are expected soon. Keep checking back in those cases.





WHAT IS AN OEM PART?

OEM stands for Original Equipment Manufacturer parts. These are the parts used to assemble the brand and model scooters for X-treme and Razor that we sell. We keep some of the more common of these parts for some models in our own warehouse, but most of the thousands and thousands of parts are stocked in other warehouses and points of distribution. We have pages on this site, indexed for X-treme Models and for Razor Models. X-treme OEM parts are shipped primarily from a central X-treme Scooter parts warehouse and processed differently than our own parts. We do not have inventory information so that these parts are not part of our Availability Page status updates. There are too many parts to keep up with all of them. When you order an X-treme OEM part from one of these model parts pages then we respond with an email to let you know the OEM PARTS ORDER has been RECEIVED. A pending order number is assigned. If the part ships you will receive carrier tracking information by follow up email in the next days. If the part is currently unavailable then you receive an email giving you options for the particular part and the ability to cancel the order for a refund, if desired, within the next 45 days for a full refund. As stock is received for back orders, then shipments occur automatically no matter how long it may require for receipt.

If an OEM part cannot be delivered because of an incorrectly provided address then the item will be returned to X-treme's warehouse where it can be reshipped to the customer corrected address, or the order can be cancelled. A new shipping fee will be charged for reshipment. If a part is returned to inventory then a restocking fee is charged in addition to the expended shipping already paid to the carrier, and the balance is refunded through Paypal. If a chargeback is initiated then a further administrative fee will be deducted after the investigation concludes. Please email us first. Paypal only requires the shipment be sent to the verified customer address and this address can be updated by the customer by logging into the customer's paypal account.

IF THERE ARE ANY ISSUES with the part received or you need help then you can contact customer service or a technician using the X-treme Support ticket system using the link http://www.x-tremescooters.com/support and dialoging on that website. This is a direct communication with the X-treme warehouse and customer service or technicians who have experience and can see the parts in their warehouse. If problems or misunderstandings occur we can help, too. Just let us know details in an email and the ticket number so we can see the dialog. We will get it all straightened out quickly as long a a dispute has not been created with Paypal.

Some models of X-treme Scooters are no longer produced there will no longer be OEM parts available as stock is depleted from the OEM Parts Warehouse shelves at X-treme. It is advisable to order key parts for these discontinued scooters for your future possible needs, if desirable, before they run out. Some parts have no universal equivalent, but we have many parts in our own Scooter Support warehouse that can be used to repair all brands of scooters and these parts are much lower in cost than their OEM part equivalent but as high or higher in quality. And in the event X-treme ships a part that is different (e.g., has some different plugs on the control box, etc.), use the Support Ticket System and the help of an X-treme Technician to install the part. They will call you back if you provide a phone number and best time to call. Otherwise just check back with your Ticket Number until a response has been written to the ticket and dialog with them.





NAVIGATING OUR WEBSITE?

The best place to start, and where we always begin to find information and parts, is the HOME PAGE. From there you can go to any page, any area, and find any information, part, or scooter for sale on our website using the left side index column. The top parts section provides our most popular universal parts for all scooters, followed by X-treme OEM Parts for each model, followed by parts for specific brands of scooters. Links are provided to scooter help sections of our website. Scooters are listed for sale and placed into categories of type, e.g., Electric Scooters, Gas Scooters, etc. And finally we provide information links to business help and advise sections of our website. We do not mind that you Email us for help if you cannot find what you are looking for.





WHY SOME PARTS CANNOT BE RETURNED FOR EXCHANGE?

The reason almost all vendors of electronic parts will not allow returns is because a customer can so easily and unknowingly induce a fault that makes the part unusable and worthless. When scooters were first sold in mass in 2000 many people ordered parts on a hunch it would fix their problem. This troubleshooting technique led to many returns when order policies then permitted. Often the part would return, be tested and be good, but sometimes the real problem also caused the new part to be corrupted. Sometimes these defects were hidden or undetected and the part was resold, causing additional problems for the new customer. So wisdom finally prevailed and vendors found it unacceptable to allow electronic part returns, especially in light of the fact that so many untrained customers were buying the parts on a hunch without actually troubleshooting the problem.

Our own solution was to add an extra layer of confidence in the parts customers purchased from our websites by testing and inspecting every item we sell from our own warehouse. This insures that the parts would be received in working condition, making our customers happy. The exception, of course, is that some customers, even with all our efforts to be up front about our terms of sale, still buy parts to troubleshoot problems (install to see if it fixes the problem) or buy parts without contacting us about what they really want or need. So they buy a part they don't need, or in some cases buy the wrong part. Those electronic part purchases then become the customer's stock of spare parts for possible future need since it cannot be returned.

The good news is that most of what we sell are not electronic parts. Many of those non-electronic parts can be exchanged for the correct part very simply by just ordering the correct part and indicating in the process (usually indicated as Message To Seller in the check out) that you previously screwed up and ordered the wrong item. Follow the directions provided in our Order Policies for Wrong Part and your new parts order will be shipped immediately while we await the return of your previously ordered part for testing/inspection and return to inventory followed by a credit back to you through Paypal.





HOW DO I MAKE AN INTERNATIONAL ORDER

We provide information at HOW TO PLACE AN ORDER that covers placing International Parts Orders and paying an additional shipping fee required before processing can continue if an order cannot fit in the included Small USPS Flat Rate International Shipping Box. If your order requires a Medium or Large USPS Flat Rate International Shipping Box then you haven't paid the full International Shipping Fee using the Shopping Cart Buttons on the HOW TO ORDER page and your order will not ship while we will await payment or a cancellation request by you for your order. Scooters cannot be shipped Internationally unless indicated in the body of the Scooter description for Canada only for indicated models at the listed additional shipping cost and ADD TO CART button for payment. Our warehoused scooter parts can be ordered using the shopping cart system, but the USA ONLY shipping fee included in the part price in the shopping cart is used for international handling only for the order and the actual International Shipping Fee above the $25 fee charged for the Small USPS Box is billed separately after the order is placed and the packaging is determined UNLESS the customer calculates or emails first to determine the size flat rate box and shipping fee required, paying using the appropriate ADD TO CART button on the HOW TO ORDER PAGE for inclusion in the Shopping Cart total. We only use USPS Priority Mail Flat Rate shipping boxes (Small, Medium, or Large) with fees as indicated on the USPS.COM website and also indicated on the HOW TO ORDER page. Once you have paid the International Shipping fee in your shopping cart or separately when we bill you through Paypal after you place the initial order then we can finish processing your order. If you decide the shipping is too much or for any reason decide not to continue the order prior to payment of shipping you can simply cancel the shipping fee request sent by Paypal or email us to cancel the order within 45 days and the order will be cancelled and the order payment, LESS THE INTERNATIONAL HANDLING FEE, will be refunded back through Paypal, the processor of the payment. As stated, the FOREIGN HANDLING FEE is the part of the item price as listed in the shopping cart that is also used for payment of the shipping fee for USA ONLY customers, but used for International Handling and processing otherwise, and it is not refundable. There is still some shipping risk for all International orders that the buyer must assume, and the Small Flat Rate boxes cannot be insured or tracked once it leaves the international sorting center and any and all loss is assumed by the customer without recourse. But Flat Rate Priority Mail is the best value, especially if you are ordering heavier items or many items of value. Also, be sure to read about the handling of OEM parts orders when ordering an X-treme original equipment part listed on one of the model's parts pages. Additional handling is required to obtain and reship these parts overseas since X-treme does not ship internationally! We can do this for you for smaller size parts only.

Also, a language translator link is provided on the HOW TO ORDER page to help foreign customers understand the order procedure and risks involved. Please be sure to read all the revelant details before ordering, and email to ask questions if necessary.





WHAT INFORMATION DO I NEED TO KNOW ABOUT ORDERING A SCOOTER?

Scooters are ordered using the Shopping Cart system after you check the model and color availability on the Availability Page to be sure what you want is in stock. Then select the color choice and click the ADD TO CART button. An email will be sent from us verifying that your order has been received and is pending invoicing and shipment from the X-treme Scooter warehouse. The subject line will be: SCOOTER ORDER RECEIVED. Check your information to verify address and order information are correct.

Once your scooter has been invoiced and scheduled for pick up by the carrier you will receive another email with the subject line: SCOOTER ORDER SHIPPING. Information on the invoice number, along with the tracking number, and important information about your purchase and warranty will be included in the email that you should read thoroughly. Again check all the details. In a few hours, within 12 hours certainly, you should check the carrier website with the tracking number to verify the scooter tracking number is valid and see the ESTIMATED TIME of ARRIVAL date for delivery. Check back periodically to insure that the scooter is in route to you and that the ETA delivery date has not changed. Freight shipped mopeds, and possibly bicycles, will require you to contact the carrier to arrange a delivery time if you have paid the optional fee for delivery to your door. Other scooters that deliver directly to your door with free shipping included may require a signature for delivery and you should make sure of the day of delivery to anticipate the scooter's arrival. The carrier may be able to provide more information about the time of day. If there appears to be any problem with the progress of the shipment as shown on the carrier's website tracking information then contact us immediately. You should see scans as the shipment progresses to the destination. Do not assume the delivery will arrive on the Estimated day of delivery, but check back often including the day prior to delivery. If the shipment does not arrive on the date shown then contact us immediately.

Once the scooter arrives be sure to check it for shipping damage per our email information and report anything to X-treme's shipping department, Allco Distributors or Green Max Distributors inc, using a Support Ticket within 24 hours. This should include any problems and warrantied conditions following the Terms of Warranty. Technicians can also answer questions using the Support Ticket and this is available for the life of the scooter.





CAN I MAKE A DONATION TO HELP YOU EXPAND AND CONTINUE SUPPORT OF ELECTRIC AND GAS SCOOTERS?

Yes. We use a large portion of our profits to expand our inventory. As you know we test each of our inventoried component parts sold, often find some of what we test is not worth selling due to low quality or faulty workmanship. We only sell the best components and scooters available. We spend a large amount on test equipment and testing and evaluation of the parts and scooters we plan to sell. Your donations help us to keep the resale prices we charge down for our customers while keeping the quality high. If you wish to donate, please use the Donate Button below. Thank you!


 FOLLOW THESE INSTRUCTIONS FOR ANY ISSUES

If you need help with any issues the first thing we ask you do do is
contact us via one of the following methods and we can save you time!
We want to help you before extra paperwork and expenses make a possible
easy resolution take weeks, or even months to resolve.
DO NOT CONTACT PAYPAL! Paypal is only a payment processor and an extra layer of paperwork.
You certainly have this option available anytime in the future,
but we can help take the correct steps for fastest resolution.

DO read the emails you have received from us because there is instructions
for the quickest way to proceed based on the type of order you placed.
This is the FIRST step you should take after realizing there is an issue.
Next email reply in that email at the top to tell us what the issue is.
These two simple steps will save everyone time and money!

If you have a technical question there are two ways to proceed.
If you ordered an X-treme OEM Part or Scooter you can get free technical support using the
X-TREME SUPPORT TICKET SYSTEM where you and a specialist dialog
on the website to provide you help and warranty parts support using a ticket number.
OEM Parts primarily come from this same location, too, saving time if a part needs replacing.
If necessary, email us in reply to the email with the subject line OEM PART ORDER SHIPPING.
If you ordered and received one of our pretested universal parts from our own warehouse
then reply to the email we sent with the subject line ORDER SHIPPING.

CURRENT NEWS

See our latest news here.

Feel free to CALL or TEXT MESSAGE us using our Parts and Scooter Information Hotline at...

TEXT 281-317-7307 or CALL 281-997-6907 FOR GENERAL QUESTIONS
Not Answered in our COMMON QUESTIONS FAQ

Or our SALES ONLY Hotline where we can take Credit Card orders verbally
Note: Verbal Orders are more prone to mistakes so use our Shopping Cart System

TEXT OR EMAIL ANYTIME. CALL MON - FRI
(Phone Order - Or Help using the Shopping Cart System)
High Volume Calls are answered by our
machine and your phone number is logged.
We will call USA customers back when you say CALL ME BACK after the beep!
Best time to call: Mid-Afternoon
Otherwise EMAIL US for fastest help or if you need a link to a part.

Thanks for shopping with us, we appreciate your business.

SUMMARY:

When electric scooters first became popular our Throttles, Controllers, Control Boxes, Battery Chargers, Batteries, Brake Levers, Switches, Key Switches, On Off and Kill Switches, Fuses and Fuseholders, Lighting and Signals, and Common Scooter Electrical Components were available for customers in need who otherwise could not get parts for their model scooters. Electrical Scooter throttles, battery chargers, control boxes were very hard to find, and still are for quality parts. The difference in our electrical parts from others' electrical scooter parts is that we reject the cheap parts sometimes available to us. Plus, we test the parts we sell prior to shipping them to our customers, adding a little bit to the price but insuring quality. Bottom line - fast receipt of quality scooter parts!



NOTICE: PICTURES OF REPLACEMENT PARTS MAY VARY PRIOR TO UPDATES. PARTS ARE PROVIDED IN AS-IS CONDITION WITH NO REGARD TO SLIGHT COSMETIC IMPERFECTIONS DUE TO STORAGE OR HANDLING, AND PRODUCTION RUNS MAY SLIGHTLY ALTER THE APPEARANCE OF THE SAME PART FROM TIME TO TIME MAKING SLIGHT DIFFERENCES FOR MATCHING OF SEVERAL ITEMS IN AN ORDER (WHENEVER POSSIBLE WE MATCH AS CLOSELY AS POSSIBLE FOR ORDERS WHERE CUSTOMERS REQUEST THIS). ALL PARTS ARE INSPECTED AND TESTED AS POSSIBLE FOR QUALITY CONTROL PRIOR TO PACKAGING AND SHIPMENT OF CUSTOMER ORDERS. ALL SALES ARE FINAL WITH THE EXCEPTION OF NON-ELECTRICAL ITEM EXCHANGES FOLLOWING OUR TERMS OF SALE ORDER POLICIES FOR THE ORDERING OF INCORRECT PARTS. CUSTOMERS SHOULD ALWAYS TAKE ADVANTAGE OF OUR 24/7 EMAIL AND OTHER COMMUNCIATIONS FOR HELP PRIOR TO PLACING ORDERS, IF NEEDED. USA STANDARD SHIPPING IS INCLUDED IN THE PRICE OF PARTS ONCE ADDED TO THE SHOPPING CART THAT ALSO REPRESENTS THE HANDLING FEE FOR INTERNATIONAL ORDERS. INTERNATIONAL SHIPPING IS SEPARATE FOR EACH ORDER BASED ON INFORMATION PROVIDED ON OUR 'HOW TO PLACE AN ORDER' PAGE USING THE LINK IN THE ITEM DESCRIPTION. USA HANDLING IS ADDED TO EACH ORDER DURING CHECK-OUT TO ADJUST SHIPPING AND PROCESSING OF EACH USA ORDER. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE AND CUSTOMER WILL BE ADVISED IN THAT EVENT.

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