THE PARTS WE SELL. One of the important questions anyone should ask themselves before buying parts or scooters is what you will get for your money. Scootersupport.com and Escooterparts.com (branches of Ecoleco.com company) test merchandise before we buy it in quantity. This insures that what we sell our customers is quality and passes our standards. Our company was created to supply parts for our own needs initially, but later to satisfy anyone needing the common parts of all scooters. While we found, and continue to find, parts of insuffient quality (parts that did not pass testing and durability or were otherwise manufactured with defects) we have invested time and money to obtain the best possible parts and scooters. The evolution has yielded results that we even have gleaned from our customers since kids and adults alike will operate scooters in widely varying ways. Our purpose is to provide the best possible products in conditions of abuse, no maintenance, and neglect. Our purpose is to sell the best parts possible to those building their own scooters, go-carts, powered bicycles, etc. We know maintenance and repairs can be difficult. Kids and adults can be tough on these type 'toys'. The quality of the parts is what makes the difference! That is why we test every part we sell using
test stands, pressure testing, and visual inspection prior to packaging that let us evaluate the parts we sell. Once they pass testing then we add any finishing touches like marking connectors for identification so you will know which is which. Then we send them to you by fast carriers in the best packaging for safe secure delivery.
SCOOTERS AND PARTS ISSUES. All scooters will eventually need parts. The cheap scooters often will fail to operate soon after being put into service and they will have no exact parts to match most of the very necessary items needed (control box, etc.). When you buy your scooter from us you will have full parts support with virtually immediate shipping via a fast carrier to your door
Scooter Parts.
If, however, you purchased one of the cheap scooters sold that are assembled and shipped in containers to the buyer here in the USA for quick resale, then you will find your scooter was never inspected, tested prior to shipment, or retested after receipt by the importer. The boxes are shipped to you unsealed and uninspected. Additionally, no extra parts were provided to assure you the ability to repair and maintain your scooter. The vendor has no way to provide you any parts. Support costs money and lots of time that vendors of these scooters are not prepared to invest. The profit is in the initial sale from their store or internet site. You will need to find tires, tubes, motors, control boxes, throttles, brake levers, brake assemblies, batteries, forks, entire wheels, cables, wiring, and wiring schematics on your own.
PARTS COMPATIBILITY. Our parts are not always completely compatible with every scooter. Certainly the tire and tube sizes, throttles, brakes, batteries (according to size), and complete wheels are the same on most scooters. Our control boxes are the highest quality since this component of a scooter is the most used - it is the brain of the electric scooter. Even in instances where a scooter connects lights, turn signals, horn, etc., to a control box our control box will still be able in a crunch to give life to that scooter by providing throttle, brake cutout, battery, motor, switch, and on/off indicator light functions. It is only necessary to connect those components via splices to a wiring harness from our quality 30 to 100 amp 24, 36, and 48 volt control boxes
http://www.scootersupport.com/electrical.htm.
OUR PARTS INVENTORY FLUCTUATES. Finally, we stock parts according to customer needs. Our inventory is adjusted so that we continually update our stocks to provide immediate shipping to all parts of the world. When it comes to getting parts to you quickly we have a tremendous advantage over any other source. And that source might be selling scooter parts that we have passed on due to lack of quality, too. But, we ship our parts within hours of the order receipt. We email customers with tracking data and verification of the orders. We use priority mail whenever possible as the best, most efficient means of delivery and UPS and other carriers for heavy items. And if a part is not available we list that part on our
Parts and Scooters Availability and Status page.
WE ALSO BUY ON THE INTERNET. We are consumers and internet buyers ourselves. We have being doing business since 1987 through mail order, retail store sales, and over the internet. We know how to save money that we pass along to our customers, but more importantly we know how to provide our customers exactly what they order in a timely manner, tested, and safely packaged for assured delivery. Our customers speak for us in their emails and testimonies
http://www.scootersupport.com/testimony.htm. We hope you will feel confident in using us for reliable quality parts and scooters.
MOST OF OUR IN-STOCK INVENTORY IS SHIPPED BY PRIORITY MAIL. YOU RECEIVE IT IN 1 - 3 DAYS!
HEAVY ITEM ORDERS SHIPPED BY UPS REACH YOU IN 1 - 5 DAYS AFTER PROCESSING!
BUT BE SURE TO CHECK THE AVAILABILITY PAGE LINK - Availability of this item?
THIS LINK IS PROVIDED IN THE ITEM DESCRIPTION.
NOTICE!
SCOOTER PARTS ADDED TO YOUR SHOPPING CART APPEAR WITH INCLUDED SHIPPING AND HANDLING
SO YOU WILL KNOW THE TOTAL COST WITH THE SHIPPING INCLUDED PRIOR TO CHECKOUT!
INCLUDED SHIPPING IN THE SHOPPING CART IS ONLY FOR THE CONTIGUOUS 48 USA STATES!
DISREGARD AN IMPROPER NOTICE IN THE SHOPPING CART AT THE BOTTOM WHICH INDICATES
SHIPPING AND HANDLING WILL BE ADDED AT CHECKOUT - THIS IS AN ERROR.
We Sell Rad2Go, and other popular brand Scooters, Scooter parts, belts, batteries, tubes, tires, and parts.
85% of Electric Scooters sold do NOT have replacement Scooter parts! We only sell Scooters with genuine Scooter parts!!
IF YOU ARE NOT SURE OF A PART DO NOT ORDER WITHOUT ASKING FOR HELP!
WE CANNOT ACCEPT RETURNS, GIVE CREDIT, OR MAKE EXCHANGES
FOR ITEMS ORDERED IN ERROR OR FOR TROUBLESHOOTING PURPOSES.
EMAIL US FOR HELP INSTEAD Order Policy - Terms of Sale
WE CAN SAVE YOU TIME AND HELP YOU GET THE CORRECT PARTS!
WE GUARANTEE THE HIGHEST QUALITY NEW CONDITION PARTS!
CUSTOMER FEEDBACK
PICTURES OF PARTS MAY NOT ALWAYS BE COMPLETELY
ACCURATE AS MINOR VARIATIONS OCCUR
POST TO THE SCOOTER SUPPORT FORUM
This forum will allow customers to ask for and provide assistance to other customers. Ask and provide information on electric and gas scooters and parts. Use the knowledge base of other customers who have made repairs, built scooters, and figured out how to get the desired results.
SUMMARY:
There is a process to being the best merchant. Offer everything in a way that the customer can identify what they need. Help the customer if there is uncertainity about the right selection of a scooter or part. The goods have to be quality merchandise, too. The only way to know is test everything before it is offered for sale. Then test each item again before it is packaged, and package everything so it survives the transit to each customer. Be available after the sale!
WHY?
